Issues

Go to: Support → Issues

Issues (support tickets) track customer problems, questions, and requests from creation through to resolution.

Creating an Issue

Navigate to Support → Issues and click New.

Field	Description
Subject	Brief description of the problem
Customer	The customer reporting the issue
Issue Type	Category of the issue
Priority	Urgency level (Low / Medium / High / Critical)
Description	Detailed description of the issue
Assigned To	The agent responsible for resolving the issue

Click Save. The issue is created and the assigned agent is notified.

Status	Description
Open	Issue is new and unresolved
In Progress	Agent is actively working on it
Waiting	Waiting for customer response
Resolved	Issue has been resolved
Closed	Issue is confirmed closed by customer

Use the Comments section on an issue to log internal notes or send replies to the customer. All communication is tracked in the issue timeline.