Support Configuration
Set up the supporting data needed for your support workflow.
Issue Types
Go to: Support → Issue Type
Issue types categorize the kinds of support requests your team handles.
| Examples |
|---|
| Bug / Technical Issue |
| Feature Request |
| Billing Query |
| General Inquiry |
| Onboarding Assistance |
Navigate to Support → Issue Type and click New to add a type.
Issue Priority
Go to: Support → Issue Priority
Issue priorities define the urgency levels for your support tickets.
| Priority | Expected Response Time |
|---|---|
| Critical | 1 hour |
| High | 4 hours |
| Medium | 1 business day |
| Low | 3 business days |
Navigate to Support → Issue Priority and click New to define priorities.